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Add freescout source 1.8.114

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Hugo Peixoto 2023-12-22 19:40:32 +00:00
parent fa1bc382f9
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root = true
[*]
charset = utf-8
end_of_line = lf
indent_style = space
indent_size = 4
insert_final_newline = true
trim_trailing_whitespace = true
[*.json]
insert_final_newline = false

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####################################################################################################
## If you want to use web installer **DO NOT** create `.env` file manually.
## If `.env` file exists in the root of your app, web installer won't run.
##
## Every time you are making changes in .env file, in order changes to take an effect you need to run:
## php artisan freescout:clear-cache
#####################################################################################################
# Application URL
APP_URL=https://example.com
# If you are using HTTPS, feel free to uncomment this line to improve security
#SESSION_SECURE_COOKIE=true
# Enter your proxy address here if freescout.net is not available from your server
# (access to freescout.net is required to obtain official modules)
#APP_PROXY=
# Custom headers to add to all outgoing emails.
#APP_CUSTOM_MAIL_HEADERS="IsTransactional:True;X-Custom-Header:value"
# Uncomment if you have many folders and you are experiencing performance issues
#APP_UPDATE_FOLDER_COUNTERS_IN_BACKGROUND=true
# Timezones: https://github.com/freescout-helpdesk/freescout/wiki/PHP-Timezones
# Comment it to use default timezone from php.ini
#APP_TIMEZONE=Europe/London
# Comma separated list of trusted proxies for proper IP detection in FreeScout.
# To trust all proxies that connect to your server use single asterisk: *
# To trust ALL proxies, including those that are in a chain of forwarding use double asterisk: **
#APP_TRUSTED_PROXIES=192.168.1.1,192.168.1.2,192.168.1.3
DB_CONNECTION=mysql
DB_HOST=localhost
DB_PORT=3306
DB_DATABASE=
DB_USERNAME=
# Maximum password length is 50 characters
DB_PASSWORD=
# Run the following console command to generate the key: php artisan key:generate
# Otherwise application will show the following error: "Whoops, looks like something went wrong"
APP_KEY=
# Uncomment to see errors in your browser, don't forget to comment it back when debugging finished
#APP_DEBUG=true

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APP_ENV=testing
APP_KEY=SomeRandomString7
DB_CONNECTION=testing
DB_TEST_USERNAME=root
DB_TEST_PASSWORD=
CACHE_DRIVER=array
SESSION_DRIVER=array
QUEUE_DRIVER=sync

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* text=auto
*.css linguist-vendored
*.scss linguist-vendored
*.js linguist-vendored
CHANGELOG.md export-ignore

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28e2d659db742540723b7d6cea7f0261cfe34bf1

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---
name: General Help Request
about: Create a general help request
---
<!--
* If you have some error the first thing you should do is to check "Manage » Logs » App Logs"! If there are any errors there - make sure to provide them in the issue.
* Have you read FAQ? https://github.com/freescout-helpdesk/freescout/wiki/FAQ
* If you have "Whoops something went wrong" error see: https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide#11-troubleshooting
* Feature requests for modules should be posted here: https://freescout.net/request-feature/
* Docker questions should go here: https://github.com/tiredofit/docker-freescout/issues
* Create separate issues for different topics - no need to mix all your problems into one issue.
* Questions on issues with payments for modules should be sent by email: https://freescout.net/contact-us/
* Don't forget that you are not the project manager. Try to be humble, polite, friendly and positive. Otherwise your account may be banned and it can't be undone.
* Mentioning how much you've spent on modules is the way to be banned.
Still here? Well clean this out and go ahead :)
-->
PHP version:
FreeScout version:
Database: MySQL / PostgreSQL
Are you using CloudFlare: Yes / No

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Keep in mind that pull requests should be sent to the `master` branch! See https://github.com/freescout-helpdesk/freescout/wiki/Development-Guide#github-workflow
Now you can delete this text and type the description of your pull request...

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name: PHP Code Sniffer
on:
workflow_dispatch:
jobs:
build:
name: Lint PHP
runs-on: ubuntu-latest
steps:
- uses: actions/checkout@v3
- name: Setup PHP
uses: shivammathur/setup-php@v2
with:
php-version: 8.1
tools: phpcs
- name: Run check
run: phpcs

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name: Test App (PostgreSQL)
on:
push:
branches:
- master
workflow_dispatch:
jobs:
test:
name: Test App (PostgreSQL)
runs-on: ubuntu-latest
env:
DB_CONNECTION: testing_pgsql
services:
postgres:
image: postgres:latest
env:
POSTGRES_USER: freescout-test
POSTGRES_PASSWORD: freescout-test
POSTGRES_DB: freescout-test
ports:
- 5432:5432
# Set health checks to wait until postgres has started
options: >-
--health-cmd pg_isready
--health-interval 10s
--health-timeout 5s
--health-retries 5
strategy:
matrix:
php: ['7.3', '7.4', '8.0', '8.1', '8.2']
steps:
- uses: actions/checkout@v3
- name: Setup PHP
uses: shivammathur/setup-php@v2
with:
php-version: ${{ matrix.php }}
extensions: pgsql, mbstring, xml, imap, zip, gd, curl, intl, json
- name: Install composer dependencies
run: composer install --ignore-platform-reqs --no-interaction
- name: Migrate and seed the database
run: |
php${{ matrix.php }} artisan migrate --force -n --database=testing_pgsql
php${{ matrix.php }} artisan db:seed --force -n --database=testing_pgsql
env:
DB_PORT: ${{ job.services.postgres.ports[5432] }}
- name: Run PHP tests
run: php${{ matrix.php }} ./vendor/bin/phpunit
env:
DB_PORT: ${{ job.services.postgres.ports[5432] }}

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name: Test App (MySQL)
on:
push:
branches:
- master
workflow_dispatch:
jobs:
test:
name: Test App (MySQL)
runs-on: ubuntu-latest
strategy:
matrix:
php: ['7.3', '7.4', '8.0', '8.1', '8.2']
steps:
- uses: actions/checkout@v3
- name: Setup PHP
uses: shivammathur/setup-php@v2
with:
php-version: ${{ matrix.php }}
extensions: mysql, mbstring, xml, imap, zip, gd, curl, intl, json
- name: Start MySQL
run: |
sudo systemctl start mysql
- name: Setup database
run: |
mysql -uroot -proot -e 'CREATE DATABASE IF NOT EXISTS `freescout-test`;'
mysql -uroot -proot -e "CREATE USER 'freescout-test'@'localhost' IDENTIFIED WITH mysql_native_password BY 'freescout-test';"
mysql -uroot -proot -e "GRANT ALL ON \`freescout-test\`.* TO 'freescout-test'@'localhost';"
mysql -uroot -proot -e 'FLUSH PRIVILEGES;'
- name: Install composer dependencies
run: composer install --ignore-platform-reqs --no-interaction
- name: Migrate and seed the database
run: |
php${{ matrix.php }} artisan migrate --force -n --database=testing
php${{ matrix.php }} artisan db:seed --force -n --database=testing
- name: Run PHP tests
run: php${{ matrix.php }} ./vendor/bin/phpunit

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/node_modules
/public/hot
/public/storage
/storage/*.key
# We are committing /vendor directory to make installation process super easy, even on a shared hosting:
# - https://www.codeenigma.com/build/blog/do-you-really-need-composer-production
# - https://getcomposer.org/doc/faqs/should-i-commit-the-dependencies-in-my-vendor-directory.md
/vendor/**/.git
#/vendor
/.idea
/.vagrant
Homestead.json
Homestead.yaml
npm-debug.log
yarn-error.log
.env
app/Console/Commands/Test*
/bootstrap/compiled.php
composer.phar
#composer.lock
.DS_Store
Thumbs.db
#/.htaccess
/public/css/builds/
/public/js/builds/
/public/.well-known
/Modules
/Modules/**/.git
/public/modules
/public/docs
/storage/.ignore_locales
/storage/.installed
/tools
.well-known
/resources/lang/module.*
.phpunit.result.cache

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# On some hostings it is impossible to change web root directory
# so we rewrite all web requests into /public folder
<IfModule mod_rewrite.c>
RewriteEngine on
# On some hostings it does not work as "public/$1", but works as "/public/$1".
# But we can't write it as "/public/$1" because in this case it does not work
# when application is installed in subdirectory.
RewriteCond %{REQUEST_URI} !/\.well\-known/?.*
RewriteRule (.*) public/$1 [L]
</IfModule>

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language: php
php:
- 7.0
- 7.2
- 7.4
- 8.0
before_script:
- cp .env.travis .env
- mysql -e 'create database homestead_test;'
# phpunit testing is disabled as dist vendor is cleared by removing unneeded files
#script:
# - vendor/bin/phpunit

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GNU AFFERO GENERAL PUBLIC LICENSE
Version 3, 19 November 2007
Copyright (C) 2007 Free Software Foundation, Inc. <http://fsf.org/>
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received notice of violation of this License (for any work) from that
copyright holder, and you cure the violation prior to 30 days after
your receipt of the notice.
Termination of your rights under this section does not terminate the
licenses of parties who have received copies or rights from you under
this License. If your rights have been terminated and not permanently
reinstated, you do not qualify to receive new licenses for the same
material under section 10.
9. Acceptance Not Required for Having Copies.
You are not required to accept this License in order to receive or
run a copy of the Program. Ancillary propagation of a covered work
occurring solely as a consequence of using peer-to-peer transmission
to receive a copy likewise does not require acceptance. However,
nothing other than this License grants you permission to propagate or
modify any covered work. These actions infringe copyright if you do
not accept this License. Therefore, by modifying or propagating a
covered work, you indicate your acceptance of this License to do so.
10. Automatic Licensing of Downstream Recipients.
Each time you convey a covered work, the recipient automatically
receives a license from the original licensors, to run, modify and
propagate that work, subject to this License. You are not responsible
for enforcing compliance by third parties with this License.
An "entity transaction" is a transaction transferring control of an
organization, or substantially all assets of one, or subdividing an
organization, or merging organizations. If propagation of a covered
work results from an entity transaction, each party to that
transaction who receives a copy of the work also receives whatever
licenses to the work the party's predecessor in interest had or could
give under the previous paragraph, plus a right to possession of the
Corresponding Source of the work from the predecessor in interest, if
the predecessor has it or can get it with reasonable efforts.
You may not impose any further restrictions on the exercise of the
rights granted or affirmed under this License. For example, you may
not impose a license fee, royalty, or other charge for exercise of
rights granted under this License, and you may not initiate litigation
(including a cross-claim or counterclaim in a lawsuit) alleging that
any patent claim is infringed by making, using, selling, offering for
sale, or importing the Program or any portion of it.
11. Patents.
A "contributor" is a copyright holder who authorizes use under this
License of the Program or a work on which the Program is based. The
work thus licensed is called the contributor's "contributor version".
A contributor's "essential patent claims" are all patent claims
owned or controlled by the contributor, whether already acquired or
hereafter acquired, that would be infringed by some manner, permitted
by this License, of making, using, or selling its contributor version,
but do not include claims that would be infringed only as a
consequence of further modification of the contributor version. For
purposes of this definition, "control" includes the right to grant
patent sublicenses in a manner consistent with the requirements of
this License.
Each contributor grants you a non-exclusive, worldwide, royalty-free
patent license under the contributor's essential patent claims, to
make, use, sell, offer for sale, import and otherwise run, modify and
propagate the contents of its contributor version.
In the following three paragraphs, a "patent license" is any express
agreement or commitment, however denominated, not to enforce a patent
(such as an express permission to practice a patent or covenant not to
sue for patent infringement). To "grant" such a patent license to a
party means to make such an agreement or commitment not to enforce a
patent against the party.
If you convey a covered work, knowingly relying on a patent license,
and the Corresponding Source of the work is not available for anyone
to copy, free of charge and under the terms of this License, through a
publicly available network server or other readily accessible means,
then you must either (1) cause the Corresponding Source to be so
available, or (2) arrange to deprive yourself of the benefit of the
patent license for this particular work, or (3) arrange, in a manner
consistent with the requirements of this License, to extend the patent
license to downstream recipients. "Knowingly relying" means you have
actual knowledge that, but for the patent license, your conveying the
covered work in a country, or your recipient's use of the covered work
in a country, would infringe one or more identifiable patents in that
country that you have reason to believe are valid.
If, pursuant to or in connection with a single transaction or
arrangement, you convey, or propagate by procuring conveyance of, a
covered work, and grant a patent license to some of the parties
receiving the covered work authorizing them to use, propagate, modify
or convey a specific copy of the covered work, then the patent license
you grant is automatically extended to all recipients of the covered
work and works based on it.
A patent license is "discriminatory" if it does not include within
the scope of its coverage, prohibits the exercise of, or is
conditioned on the non-exercise of one or more of the rights that are
specifically granted under this License. You may not convey a covered
work if you are a party to an arrangement with a third party that is
in the business of distributing software, under which you make payment
to the third party based on the extent of your activity of conveying
the work, and under which the third party grants, to any of the
parties who would receive the covered work from you, a discriminatory
patent license (a) in connection with copies of the covered work
conveyed by you (or copies made from those copies), or (b) primarily
for and in connection with specific products or compilations that
contain the covered work, unless you entered into that arrangement,
or that patent license was granted, prior to 28 March 2007.
Nothing in this License shall be construed as excluding or limiting
any implied license or other defences to infringement that may
otherwise be available to you under applicable patent law.
12. No Surrender of Others' Freedom.
If conditions are imposed on you (whether by court order, agreement or
otherwise) that contradict the conditions of this License, they do not
excuse you from the conditions of this License. If you cannot convey a
covered work so as to satisfy simultaneously your obligations under this
License and any other pertinent obligations, then as a consequence you may
not convey it at all. For example, if you agree to terms that obligate you
to collect a royalty for further conveying from those to whom you convey
the Program, the only way you could satisfy both those terms and this
License would be to refrain entirely from conveying the Program.
13. Remote Network Interaction; Use with the GNU General Public License.
Notwithstanding any other provision of this License, if you modify the
Program, your modified version must prominently offer all users
interacting with it remotely through a computer network (if your version
supports such interaction) an opportunity to receive the Corresponding
Source of your version by providing access to the Corresponding Source
from a network server at no charge, through some standard or customary
means of facilitating copying of software. This Corresponding Source
shall include the Corresponding Source for any work covered by version 3
of the GNU General Public License that is incorporated pursuant to the
following paragraph.
Notwithstanding any other provision of this License, you have
permission to link or combine any covered work with a work licensed
under version 3 of the GNU General Public License into a single
combined work, and to convey the resulting work. The terms of this
License will continue to apply to the part which is the covered work,
but the work with which it is combined will remain governed by version
3 of the GNU General Public License.
14. Revised Versions of this License.
The Free Software Foundation may publish revised and/or new versions of
the GNU Affero General Public License from time to time. Such new versions
will be similar in spirit to the present version, but may differ in detail to
address new problems or concerns.
Each version is given a distinguishing version number. If the
Program specifies that a certain numbered version of the GNU Affero General
Public License "or any later version" applies to it, you have the
option of following the terms and conditions either of that numbered
version or of any later version published by the Free Software
Foundation. If the Program does not specify a version number of the
GNU Affero General Public License, you may choose any version ever published
by the Free Software Foundation.
If the Program specifies that a proxy can decide which future
versions of the GNU Affero General Public License can be used, that proxy's
public statement of acceptance of a version permanently authorizes you
to choose that version for the Program.
Later license versions may give you additional or different
permissions. However, no additional obligations are imposed on any
author or copyright holder as a result of your choosing to follow a
later version.
15. Disclaimer of Warranty.
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY
APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT
HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM "AS IS" WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM
IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF
ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
16. Limitation of Liability.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING
WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS
THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY
GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE
USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF
DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD
PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS),
EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES.
17. Interpretation of Sections 15 and 16.
If the disclaimer of warranty and limitation of liability provided
above cannot be given local legal effect according to their terms,
reviewing courts shall apply local law that most closely approximates
an absolute waiver of all civil liability in connection with the
Program, unless a warranty or assumption of liability accompanies a
copy of the Program in return for a fee.
END OF TERMS AND CONDITIONS
How to Apply These Terms to Your New Programs
If you develop a new program, and you want it to be of the greatest
possible use to the public, the best way to achieve this is to make it
free software which everyone can redistribute and change under these terms.
To do so, attach the following notices to the program. It is safest
to attach them to the start of each source file to most effectively
state the exclusion of warranty; and each file should have at least
the "copyright" line and a pointer to where the full notice is found.
<one line to give the program's name and a brief idea of what it does.>
Copyright (C) <year> <name of author>
This program is free software: you can redistribute it and/or modify
it under the terms of the GNU Affero General Public License as published
by the Free Software Foundation, either version 3 of the License, or
(at your option) any later version.
This program is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU Affero General Public License for more details.
You should have received a copy of the GNU Affero General Public License
along with this program. If not, see <http://www.gnu.org/licenses/>.
Also add information on how to contact you by electronic and paper mail.
If your software can interact with users remotely through a computer
network, you should also make sure that it provides a way for users to
get its source. For example, if your program is a web application, its
interface could display a "Source" link that leads users to an archive
of the code. There are many ways you could offer source, and different
solutions will be better for different programs; see section 13 for the
specific requirements.
You should also get your employer (if you work as a programmer) or school,
if any, to sign a "copyright disclaimer" for the program, if necessary.
For more information on this, and how to apply and follow the GNU AGPL, see
<http://www.gnu.org/licenses/>.

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# Free Self-Hosted Zendesk & Help Scout Alternative
<div align="center">
<img src="https://raw.githubusercontent.com/freescout-helpdesk/freescout/master/public/img/logo-300.png" width="180" height="180" />
<br/><br/>
[![PHP version](https://freescout-helpdesk.github.io/img/badges/PHP-7.1%2B-blue.svg)](https://github.com/freescout-helpdesk/freescout#requirements) [![Hits](https://hits.seeyoufarm.com/api/count/incr/badge.svg?url=https%3A%2F%2Fgithub.com%2Ffreescout-helpdesk%2Ffreescout&count_bg=%2379C83D&title_bg=%23555555&icon=&icon_color=%23E7E7E7&title=hits&edge_flat=false)](https://hits.seeyoufarm.com)
</div>
**FreeScout** is the super lightweight and powerful free open source help desk and shared inbox built with PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and is not using any copyrighted Help Scout or Zendesk materials.
If you want to support the project feel free to **star this repository**. It helps to increase the visibility of the project and let people know that it is valuable. Thanks for your support!
![FreeScout](https://freescout-helpdesk.github.io/img/screenshots/screenshot.png)
## Table of Contents
* [Demo](#demo)
* [Features](#features)
* [Mobile Apps](#mobile-apps)
* [Requirements](#requirements)
* [Installation](#installation)
* [Cloud Hosted](#cloud-hosted)
* [Modules](#modules)
* [Tools & Integrations](#tools--integrations)
* [News & Updates](#news--updates)
* [Contributing](#contributing)
* [Screenshots](#screenshots)
## Demo
**[Live Demo](https://demo.freescout.net)**
## Features
* No limitations on the number of users, tickets, mailboxes, etc.
* 100% Mobile-friendly.
* Multilingual: English, Chinese, Croatian, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Persian, Polish, Portuguese, Russian, Spanish, Slovak, Swedish.
* Seamless email integration.
* Supports modern Microsoft Exchange authentication.
* Web installer & updater.
* Starred conversations.
* Forwarding conversations.
* Merging conversations.
* Moving conversations between mailboxes.
* Phone conversations.
* Sending new conversations to multiple recipients at once.
* Collision detection – notice is shown when two agents open the same conversation.
* Push notifications.
* Following a conversation.
* Auto reply.
* Internal notes.
* Automatic refreshing of the conversations list without the need to reload the page.
* Pasting screenshots from the clipboard into the reply area.
* Configuring notifications on a per user basis.
* Open tracking.
* Editing threads.
* Search.
* And more…
Need anything else? Suggest features [here](https://freescout.net/request-feature/).
## Mobile Apps
Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.
<a href="https://freescout.net/android-app/" target="_blank" rel="nofollow"><img alt="Android App" src="https://freescout-helpdesk.github.io/img/apps/android.png" width="200px" /></a> <a href="https://freescout.net/ios-app/" target="_blank" rel="nofollow"><img alt="iOS App" src="https://freescout-helpdesk.github.io/img/apps/ios.png?v=1" width="200px" /></a>
## Requirements
FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.
* Nginx / Apache / IIS
* PHP 7.1 - 8.2
* MySQL 5.0+ / MariaDB 5.0+ / PostgreSQL
There is no minimum system requirements (CPU / RAM) – FreeScout will run on any system.
## Installation
[Installation Guide](https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide)
Images & one-click installs:
* [Docker Image](http://freescout.net/docker/)
* [Softaculous](http://www.softaculous.com/apps/customersupport/FreeScout) (cPanel, Plesk, ISPmanager, H-Sphere, DirectAdmin, InterWorx)
* [Fantastico](http://ff3.netenberg.com/visitors/scripts/freescout/view) (cPanel, DirectAdmin, ISP Manager, ISP Config)
* [Cloudron](https://cloudron.io/store/net.freescout.cloudronapp.html)
* [Ubuntu](https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide#interactive-installation-bash-script-ubuntu) (bash script)
## Cloud Hosted
[Cloud Hosted FreeScout](https://freescout.net/cloud-hosted/)
## Modules
* [Official Modules](https://freescout.net/modules/)
* [Community Modules](https://freescout.net/community-modules/)
## Tools & Integrations
* [API](https://api-docs.freescout.net/)
* [Migrate to FreeScout](http://freescout.net/migrate/) (from any help desk)
* [Zapier](https://freescout.net/zapier/)
* [Make](https://freescout.net/make-integration/) (Integromat)
## News & Updates
Don't miss news, updates and new modules!
[Email Newsletter](https://freescout.net/subscribe/) | [Facebook](https://freescout.net/facebook/) | [Twitter](https://freescout.net/twitter/) | [YouTube](https://freescout.net/youtube/) | [Telegram](https://freescout.net/telegram/) | [RSS](https://freescout.net/feed/)
## Contributing
* [Support the project by leaving a feedback](https://github.com/freescout-helpdesk/freescout/issues/288)
* [Development Guide](https://github.com/freescout-helpdesk/freescout/wiki/Development-Guide)
* [Todo list](https://github.com/freescout-helpdesk/freescout/labels/help%20wanted)
* [Translate](https://github.com/freescout-helpdesk/freescout/wiki/Translate)
## Screenshots
Dashboard:
![Dashboard](https://freescout-helpdesk.github.io/img/screenshots/dashboard.png)
Conversation:
![Conversation](https://freescout-helpdesk.github.io/img/screenshots/conversation.png)
Mailbox connection settings page:
![Mailbox connection settings page](https://freescout-helpdesk.github.io/img/screenshots/mailbox-connection.png)
Notifications:
![Notifications](https://freescout-helpdesk.github.io/img/screenshots/notifications.png)
Push notification:
![Push notification](https://freescout-helpdesk.github.io/img/screenshots/push.png)
Web installer:
![Web installer](https://freescout-helpdesk.github.io/img/screenshots/installer.png)
Login page:
![Login page](https://freescout-helpdesk.github.io/img/screenshots/freescout-login.png)

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# Security Policy
## Reporting a Vulnerability
Email at support@freescout.net

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<?php
namespace App;
use Spatie\Activitylog\Models\Activity;
class ActivityLog extends Activity
{
const NAME_USER = 'users';
const NAME_OUT_EMAILS = 'out_emails'; // used to display send_log in Logs
const NAME_EMAILS_SENDING = 'send_errors';
const NAME_EMAILS_FETCHING = 'fetch_errors';
const NAME_SYSTEM = 'system';
const NAME_APP_LOGS = 'app';
public static $available_logs = [
self::NAME_USER,
self::NAME_OUT_EMAILS,
self::NAME_EMAILS_SENDING,
self::NAME_EMAILS_FETCHING,
self::NAME_SYSTEM,
self::NAME_APP_LOGS,
];
const DESCRIPTION_USER_LOGIN = 'login';
const DESCRIPTION_USER_LOGOUT = 'logout';
const DESCRIPTION_USER_REGISTER = 'register';
const DESCRIPTION_USER_LOCKED = 'locked';
const DESCRIPTION_USER_LOGIN_FAILED = 'login_failed';
const DESCRIPTION_USER_PASSWORD_RESET = 'password_reset';
const DESCRIPTION_EMAILS_SENDING_ERROR_TO_CUSTOMER = 'error_sending_email_to_customer';
const DESCRIPTION_EMAILS_SENDING_ERROR_TO_USER = 'error_sending_email_to_user';
const DESCRIPTION_EMAILS_SENDING_ERROR_INVITE = 'error_sending_invite_to_user';
const DESCRIPTION_EMAILS_SENDING_ERROR_PASSWORD_CHANGED = 'error_sending_password_changed';
const DESCRIPTION_EMAILS_SENDING_ERROR_ALERT = 'error_sending_alert';
const DESCRIPTION_EMAILS_SENDING_WRONG_EMAIL = 'error_sending_wrong_email';
const DESCRIPTION_EMAILS_FETCHING_ERROR = 'error_fetching_email';
const DESCRIPTION_SYSTEM_ERROR = 'system_error';
const DESCRIPTION_USER_DELETED = 'user_deleted';
public function getEventDescription()
{
switch ($this->description) {
case self::DESCRIPTION_USER_LOGIN:
return __('Logged in');
case self::DESCRIPTION_USER_LOGOUT:
return __('Logged out');
case self::DESCRIPTION_USER_REGISTER:
return __('Registered');
case self::DESCRIPTION_USER_LOCKED:
return __('Locked out');
case self::DESCRIPTION_USER_LOGIN_FAILED:
return __('Failed login');
case self::DESCRIPTION_USER_PASSWORD_RESET:
return __('Reset password');
case self::DESCRIPTION_EMAILS_SENDING_ERROR_TO_CUSTOMER:
return __('Error sending email to customer');
case self::DESCRIPTION_EMAILS_SENDING_ERROR_TO_USER:
return __('Error sending email to user');
case self::DESCRIPTION_EMAILS_SENDING_ERROR_INVITE:
return __('Error sending invitation email to user');
case self::DESCRIPTION_EMAILS_SENDING_ERROR_PASSWORD_CHANGED:
return __('Error sending password changed notification to user');
case self::DESCRIPTION_EMAILS_SENDING_ERROR_ALERT:
return __('Error sending alert');
case self::DESCRIPTION_EMAILS_SENDING_WRONG_EMAIL:
return __('Error sending email to the user who replied to notification from wrong email');
case self::DESCRIPTION_EMAILS_FETCHING_ERROR:
return __('Error fetching email');
case self::DESCRIPTION_SYSTEM_ERROR:
return __('System error');
case self::DESCRIPTION_USER_DELETED:
return __('Deleted user');
default:
return $this->description;
break;
}
}
/**
* Get title for the log record.
*/
public static function getLogTitle($log_name)
{
switch ($log_name) {
case self::NAME_USER:
return __('Users');
case self::NAME_OUT_EMAILS:
return __('Outgoing Emails');
case self::NAME_EMAILS_SENDING:
return __('Send Errors');
case self::NAME_EMAILS_FETCHING:
return __('Fetch Errors');
case self::NAME_SYSTEM:
return __('System');
case self::NAME_APP_LOGS:
return __('App Logs');
default:
return ucwords(str_replace('_', ' ', $log_name));
}
}
public static function formatColTitle($col)
{
$col = str_replace('_', ' ', $col);
$col = ucfirst($col);
return $col;
}
/**
* Get log names.
*
* @return [type] [description]
*/
public static function getLogNames()
{
return self::select('log_name')->distinct()->pluck('log_name')->toArray();
}
/**
* Get available log names.
*
* @return [type] [description]
*/
public static function getAvailableLogs($check_existing = true)
{
$available_logs = self::$available_logs;
if ($check_existing) {
$available_logs = array_merge($available_logs, self::getLogNames());
}
return array_unique(\Eventy::filter('activity_log.available_logs', self::$available_logs));
}
}

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<?php
namespace App;
use Illuminate\Database\Eloquent\Model;
use Illuminate\Support\Facades\Storage;
class Attachment extends Model
{
const TYPE_TEXT = 0;
const TYPE_MULTIPART = 1;
const TYPE_MESSAGE = 2;
const TYPE_APPLICATION = 3;
const TYPE_AUDIO = 4;
const TYPE_IMAGE = 5;
const TYPE_VIDEO = 6;
const TYPE_MODEL = 7;
const TYPE_OTHER = 8;
const DIRECTORY = 'attachment';
CONST DISK = 'private';
CONST MIME_TYPE_MAX_LENGTH = 127;
// https://github.com/Webklex/laravel-imap/blob/master/src/IMAP/Attachment.php
public static $types = [
'message' => self::TYPE_MESSAGE,
'application' => self::TYPE_APPLICATION,
'audio' => self::TYPE_AUDIO,
'image' => self::TYPE_IMAGE,
'video' => self::TYPE_VIDEO,
'model' => self::TYPE_MODEL,
'text' => self::TYPE_TEXT,
'multipart' => self::TYPE_MULTIPART,
'other' => self::TYPE_OTHER,
];
public static $type_extensions = [
self::TYPE_VIDEO => ['flv', 'mp4', 'm3u8', 'ts', '3gp', 'mov', 'avi', 'wmv']
];
public $timestamps = false;
/**
* Get thread.
*/
public function thread()
{
return $this->belongsTo('App\Thread');
}
/**
* Save attachment to file and database.
*/
public static function create($file_name, $mime_type, $type, $content, $uploaded_file, $embedded = false, $thread_id = null, $user_id = null)
{
if (!$content && !$uploaded_file) {
return false;
}
// Sanitize mime type.
// https://github.com/freescout-helpdesk/freescout/issues/3048
$mime_duplicate = strpos($mime_type, "application/vnd.openxmlformats", 1);
if ($mime_duplicate) {
$mime_type = substr($mime_type, $mime_duplicate);
}
$mime_type = substr($mime_type, 0, self::MIME_TYPE_MAX_LENGTH);
$orig_extension = pathinfo($file_name, PATHINFO_EXTENSION);
// Add underscore to the extension if file has restricted extension.
$file_name = \Helper::sanitizeUploadedFileName($file_name, $uploaded_file, $content);
// Replace some symbols in file name.
// Gmail can not load image if it contains spaces.
$file_name = preg_replace('/[ #\/]/', '_', $file_name);
// Replace soft hyphens.
$file_name = str_replace(html_entity_decode('&#xAD;'), '_', $file_name);
if (!$file_name) {
if (!$orig_extension) {
preg_match("/.*\/([^\/]+)$/", $mime_type, $m);
if (!empty($m[1])) {
$orig_extension = $m[1];
}
}
$file_name = uniqid();
if ($orig_extension) {
$file_name .= '.'.$orig_extension;
}
}
// https://github.com/freescout-helpdesk/freescout/issues/2385
// Fix for webklex/php-imap.
if ($file_name == 'undefined' && $mime_type == 'message/rfc822') {
$file_name = 'RFC822.eml';
}
// https://github.com/freescout-helpdesk/freescout/issues/1412#issuecomment-1658881493
if ($file_name == 'undefined' && $mime_type == 'text/calendar') {
$file_name = 'calendar.ics';
}
if (strlen($file_name) > 255) {
$without_ext = pathinfo($file_name, PATHINFO_FILENAME);
$extension = pathinfo($file_name, PATHINFO_EXTENSION);
// 125 because file name may have unicode symbols.
$file_name = \Helper::substrUnicode($without_ext, 0, 125-strlen($extension)-1);
$file_name .= '.'.$extension;
}
if (!$type) {
$type = self::detectType($mime_type, $orig_extension);
}
$attachment = new self();
$attachment->thread_id = $thread_id;
$attachment->user_id = $user_id;
$attachment->file_name = $file_name;
$attachment->mime_type = $mime_type;
$attachment->type = $type;
$attachment->embedded = $embedded;
$attachment->save();
$file_info = self::saveFileToDisk($attachment, $file_name, $content, $uploaded_file);
$attachment->file_dir = $file_info['file_dir'];
$attachment->size = Storage::disk(self::DISK)->size($file_info['file_path']);
$attachment->save();
return $attachment;
}
/**
* Save file to the disk and return file_dir.
*/
public static function saveFileToDisk($attachment, $file_name, $content, $uploaded_file)
{
// Save file from content or copy file.
// We have to keep file name as is, so if file exists we create extra folder.
// Examples: 1/2/3
$file_dir = self::generatePath($attachment->id);
$i = 0;
do {
$i++;
$file_path = self::DIRECTORY.DIRECTORY_SEPARATOR.$file_dir.$i.DIRECTORY_SEPARATOR.$file_name;
} while (Storage::disk(self::DISK)->exists($file_path));
$file_dir .= $i.DIRECTORY_SEPARATOR;
if ($uploaded_file) {
$uploaded_file->storeAs(self::DIRECTORY.DIRECTORY_SEPARATOR.$file_dir, $file_name, ['disk' => self::DISK]);
} else {
Storage::disk(self::DISK)->put($file_path, $content);
}
\Helper::sanitizeUploadedFileData($file_path, \Helper::getPrivateStorage(), $content);
return [
'file_dir' => $file_dir,
'file_path' => $file_path,
];
}
/**
* Get file path.
* Examples: 1/2, 1/3.
*
* @param int $id
*
* @return string
*/
public static function generatePath($id)
{
$hash = md5($id);
$first = -1;
$second = 0;
for ($i = 0; $i < strlen($hash); $i++) {
if (is_numeric($hash[$i])) {
if ($first == -1) {
$first = $hash[$i];
} else {
$second = $hash[$i];
break;
}
}
}
if ($first == -1) {
$first = 0;
}
return $first.DIRECTORY_SEPARATOR.$second.DIRECTORY_SEPARATOR;
}
/**
* Detect attachment type by it's mime type.
*
* @param string $mime_type
*
* @return int
*/
public static function detectType($mime_type, $extension = '')
{
if (preg_match("/^text\//", $mime_type)) {
return self::TYPE_TEXT;
} elseif (preg_match("/^message\//", $mime_type)) {
return self::TYPE_MESSAGE;
} elseif (preg_match("/^application\//", $mime_type)) {
// This is tricky mime type.
// For .mp4 mime type can be application/octet-stream
if (!empty($extension) && in_array(strtolower($extension), self::$type_extensions[self::TYPE_VIDEO])) {
return self::TYPE_VIDEO;
}
return self::TYPE_APPLICATION;
} elseif (preg_match("/^audio\//", $mime_type)) {
return self::TYPE_AUDIO;
} elseif (preg_match("/^image\//", $mime_type)) {
return self::TYPE_IMAGE;
} elseif (preg_match("/^video\//", $mime_type)) {
return self::TYPE_VIDEO;
} elseif (preg_match("/^model\//", $mime_type)) {
return self::TYPE_MODEL;
} else {
return self::TYPE_OTHER;
}
}
/**
* Convert type name to integer.
*/
public static function typeNameToInt($type_name)
{
if (!empty(self::$types[$type_name])) {
return self::$types[$type_name];
} else {
return self::TYPE_OTHER;
}
}
/**
* Get attachment full public URL.
*
* @return string
*/
public function url()
{
$file_url = Storage::url($this->getStorageFilePath());
// Fix percents.
// https://github.com/freescout-helpdesk/freescout/issues/3530
$file_url = str_replace('%', '%25', $file_url);
return $file_url.'?id='.$this->id.'&token='.$this->getToken();
}
/**
* Get hashed security token for the attachment.
*/
public function getToken()
{
// \Hash::make() may contain . and / symbols which may cause problems.
return md5(config('app.key').$this->id.$this->size);
}
/**
* Outputs the current Attachment as download
*/
public function download($view = false)
{
$headers = [];
// #533
//return $this->getDisk()->download($this->getStorageFilePath(), \Str::ascii($this->file_name));
if ($view) {
$headers['Content-Disposition'] = '';
}
$file_name = $this->file_name;
if ($file_name == "RFC822"){
$file_name = $file_name.'.eml';
}
return $this->getDisk()->download($this->getStorageFilePath(), $file_name, $headers);
}
private function getDisk() {
return Storage::disk(self::DISK);
}
/**
* Convert size into human readable format.
*
* @return string
*/
public function getSizeName()
{
return self::formatBytes($this->size);
}
/**
* attachment/...
*/
public function getStorageFilePath()
{
return self::DIRECTORY.DIRECTORY_SEPARATOR.$this->file_dir.$this->file_name;
}
/**
* /var/html/storage/app/attachment/...
*/
public function getLocalFilePath($full = true)
{
if ($full) {
return $this->getDisk()->path(self::DIRECTORY.DIRECTORY_SEPARATOR.$this->file_dir.$this->file_name);
} else {
return DIRECTORY_SEPARATOR.'storage'.DIRECTORY_SEPARATOR.'app'.DIRECTORY_SEPARATOR.self::DIRECTORY.DIRECTORY_SEPARATOR.$this->file_dir.$this->file_name;
}
}
/**
* Check if the attachment file actually exists on the disk.
*/
public function fileExists()
{
return $this->getDisk()->exists(self::DIRECTORY.DIRECTORY_SEPARATOR.$this->file_dir.$this->file_name);
}
public static function formatBytes($size, $precision = 0)
{
$size = (int) $size;
if ($size > 0) {
$base = log($size) / log(1024);
$suffixes = [' b', ' KB', ' MB', ' GB', ' TB'];
return round(pow(1024, $base - floor($base)), $precision).$suffixes[floor($base)];
} else {
return $size;
}
}
/**
* Delete attachments from disk and DB.
<