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Merge pull request #4027 from luixxiul/fix
Update faq.md and maintenance-and-troubleshooting.md:
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docs/faq.md
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docs/faq.md
@ -403,46 +403,9 @@ It can perform a local connection instead. Just set `ansible_connection=local` a
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If you're running Ansible from within a container (one of the possibilities we list on our [dedicated Ansible documentation page](ansible.md)), then using `ansible_connection=local` is not possible.
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## Troubleshooting
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## Maintenance and Troubleshooting
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### I get "Error response from daemon: configured logging driver does not support reading" when I do `docker logs matrix-synapse`.
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See [How can I see the logs?](#how-can-i-see-the-logs).
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### How can I see the logs?
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We utilize [systemd/journald](https://www.freedesktop.org/software/systemd/man/systemd-journald.service.html#Description) for logging.
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To see logs for Synapse, run `journalctl -fu matrix-synapse.service`. You may wish to see the [manual page for journalctl](https://www.commandlinux.com/man-page/man1/journalctl.1.html).
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Available service names can be seen by doing `ls /etc/systemd/system/matrix*.service` on the server.
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Some services also log to files in `/matrix/*/data/..`, but we're slowly moving away from that.
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We also disable Docker logging, so you can't use `docker logs matrix-*` either. We do this to prevent useless double (or even triple) logging and to avoid having to rotate log files.
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We just simply delegate logging to journald and it takes care of persistence and expiring old data.
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Also see: [How long do systemd/journald logs persist for?](#how-long-do-systemdjournald-logs-persist-for)
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### How long do systemd/journald logs persist for?
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On some distros, the journald logs are just in-memory and not persisted to disk.
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Consult (and feel free to adjust) your distro's journald logging configuration in `/etc/systemd/journald.conf`.
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To enable persistence and put some limits on how large the journal log files can become, adjust your configuration like this:
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```ini
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[Journal]
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RuntimeMaxUse=200M
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SystemMaxUse=1G
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RateLimitInterval=0
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RateLimitBurst=0
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Storage=persistent
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```
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## Maintenance
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💡 Also see this page for generic information about maintaining the services and troubleshooting: [Maintenance and Troubleshooting](maintenance-and-troubleshooting.md)
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### Do I need to do anything to keep my Matrix server updated?
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@ -456,34 +419,17 @@ If you have an existing installation done using this Ansible playbook, you can e
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If your previous installation is done in some other way (not using this Ansible playbook), see [I installed Synapse some other way. Can I migrate such a setup to the playbook?](#i-installed-synapse-some-other-way-can-i-migrate-such-a-setup-to-the-playbook).
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### How do I back up the data on my server?
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We haven't documented this properly yet, but the general advice is to:
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- back up Postgres by making a database dump. See [Backing up PostgreSQL](maintenance-postgres.md#backing-up-postgresql)
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- back up all `/matrix` files, except for `/matrix/postgres/data` (you already have a dump) and `/matrix/postgres/data-auto-upgrade-backup` (this directory may exist and contain your old data if you've [performed a major Postgres upgrade](maintenance-postgres.md#upgrading-postgresql)).
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You can later restore these by:
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- Restoring the `/matrix` directory and files on the new server manually
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- Following the instruction described on [Installing a server into which you'll import old data](installing.md#installing-a-server-into-which-youll-import-old-data)
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If your server's IP address has changed, you may need to [set up DNS](configuring-dns.md) again.
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### What is this `/matrix/postgres/data-auto-upgrade-backup` directory that is taking up so much space?
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When you [perform a major Postgres upgrade](maintenance-postgres.md#upgrading-postgresql), we save the the old data files in `/matrix/postgres/data-auto-upgrade-backup`, just so you could easily restore them should something have gone wrong.
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After verifying that everything still works after the Postgres upgrade, you can safely delete `/matrix/postgres/data-auto-upgrade-backup`
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### How do I debug or force SSL certificate renewal?
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### I get "Error response from daemon: configured logging driver does not support reading" when I run `docker logs matrix-synapse`. Why?
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SSL certificates are managed automatically by the [Traefik](https://doc.traefik.io/traefik/) reverse-proxy server.
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To prevent double-logging, Docker logging is disabled by explicitly passing `--log-driver=none` to all containers. Due to this, you cannot view logs using `docker logs matrix-*`.
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If you're having trouble with SSL certificate renewal, check the Traefik logs (`journalctl -fu matrix-traefik`).
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If you're [using your own webserver](configuring-playbook-own-webserver.md) instead of the integrated one (Traefik), you should investigate in another way.
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See [this section](maintenance-and-troubleshooting.md#how-to-see-the-logs) on the page for maintenance and troubleshooting for more details to see the logs.
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## Miscellaneous
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@ -1,6 +1,43 @@
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# Maintenance and Troubleshooting
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## How to see the current status of your services
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## Maintenance
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### How to back up the data on your server
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We haven't documented this properly yet, but the general advice is to:
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- back up Postgres by making a database dump. See [Backing up PostgreSQL](maintenance-postgres.md#backing-up-postgresql)
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- back up all `/matrix` files, except for `/matrix/postgres/data` (you already have a dump) and `/matrix/postgres/data-auto-upgrade-backup` (this directory may exist and contain your old data if you've [performed a major Postgres upgrade](maintenance-postgres.md#upgrading-postgresql)).
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You can later restore these by:
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- Restoring the `/matrix` directory and files on the new server manually
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- Following the instruction described on [Installing a server into which you'll import old data](installing.md#installing-a-server-into-which-youll-import-old-data)
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If your server's IP address has changed, you may need to [set up DNS](configuring-dns.md) again.
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### Remove unused Docker data
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You can free some disk space from Docker by removing its unused data. See [docker system prune](https://docs.docker.com/engine/reference/commandline/system_prune/) for more information.
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```sh
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ansible-playbook -i inventory/hosts setup.yml --tags=run-docker-prune
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```
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The shortcut command with `just` program is also available: `just run-tags run-docker-prune`
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### Postgres
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See the dedicated [PostgreSQL maintenance](maintenance-postgres.md) documentation page.
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### Synapse
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See the dedicated [Synapse maintenance](maintenance-synapse.md) documentation page.
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## Troubleshooting
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### How to see the current status of your services
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You can check the status of your services by using `systemctl status`. Example:
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@ -12,17 +49,38 @@ sudo systemctl status matrix-synapse
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Active: active (running) since Sun 2024-01-14 09:13:06 UTC; 1h 31min ago
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```
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### How to see the logs
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Docker containers that the playbook configures are supervised by [systemd](https://wiki.archlinux.org/title/Systemd) and their logs are configured to go to [systemd-journald](https://wiki.archlinux.org/title/Systemd/Journal).
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To prevent double-logging, Docker logging is disabled by explicitly passing `--log-driver=none` to all containers. Due to this, you **cannot** view logs using `docker logs`.
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To view systemd-journald logs using [journalctl](https://man.archlinux.org/man/journalctl.1), run a command like this:
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For example, you can find the logs of `matrix-synapse` in `systemd-journald` by logging in to the server with SSH and running the command as below:
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```sh
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sudo journalctl -fu matrix-synapse
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```
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## How to check if services work
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Available service names can be seen by doing `ls /etc/systemd/system/matrix*.service` on the server. Some services also log to files in `/matrix/*/data/..`, but we're slowly moving away from that.
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We just simply delegate logging to journald and it takes care of persistence and expiring old data.
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#### Enable systemd/journald logs persistence
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On some distros, the journald logs are just in-memory and not persisted to disk.
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Consult (and feel free to adjust) your distro's journald logging configuration in `/etc/systemd/journald.conf`.
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To enable persistence and put some limits on how large the journal log files can become, adjust your configuration like this:
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```ini
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[Journal]
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RuntimeMaxUse=200M
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SystemMaxUse=1G
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RateLimitInterval=0
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RateLimitBurst=0
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Storage=persistent
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```
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### How to check if services work
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The playbook can perform a check to ensure that you've configured things correctly and that services are running.
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@ -38,16 +96,10 @@ If it's all green, everything is probably running correctly.
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Besides this self-check, you can also check whether your server federates with the Matrix network by using the [Federation Tester](https://federationtester.matrix.org/) against your base domain (`example.com`), not the `matrix.example.com` subdomain.
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## Remove unused Docker data
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### How to debug or force SSL certificate renewal
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You can free some disk space from Docker, see [docker system prune](https://docs.docker.com/engine/reference/commandline/system_prune/) for more information.
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SSL certificates are managed automatically by the [Traefik](https://doc.traefik.io/traefik/) reverse-proxy server.
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```sh
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ansible-playbook -i inventory/hosts setup.yml --tags=run-docker-prune
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```
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If you're having trouble with SSL certificate renewal, check the Traefik logs (`journalctl -fu matrix-traefik`).
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The shortcut command with `just` program is also available: `just run-tags run-docker-prune`
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## Postgres
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See the dedicated [PostgreSQL Maintenance](maintenance-postgres.md) documentation page.
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If you're [using your own webserver](configuring-playbook-own-webserver.md) instead of the integrated one (Traefik), you should investigate in another way.
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