150 lines
6.2 KiB
Markdown
150 lines
6.2 KiB
Markdown
# Free Self-Hosted Zendesk & Help Scout Alternative
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<div align="center">
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<img src="https://raw.githubusercontent.com/freescout-helpdesk/freescout/master/public/img/logo-300.png" width="180" height="180" />
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<br/><br/>
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[](https://github.com/freescout-helpdesk/freescout#requirements) [](https://hits.seeyoufarm.com)
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</div>
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**FreeScout** is the super lightweight and powerful free open source help desk and shared inbox built with PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and is not using any copyrighted Help Scout or Zendesk materials.
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If you want to support the project feel free to **star this repository**. It helps to increase the visibility of the project and let people know that it is valuable. Thanks for your support!
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## Table of Contents
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* [Demo](#demo)
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* [Features](#features)
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* [Mobile Apps](#mobile-apps)
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* [Requirements](#requirements)
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* [Installation](#installation)
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* [Cloud Hosted](#cloud-hosted)
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* [Modules](#modules)
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* [Tools & Integrations](#tools--integrations)
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* [News & Updates](#news--updates)
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* [Contributing](#contributing)
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* [Screenshots](#screenshots)
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## Demo
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**[Live Demo](https://demo.freescout.net)**
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## Features
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* No limitations on the number of users, tickets, mailboxes, etc.
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* 100% Mobile-friendly.
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* Multilingual: English, Chinese, Croatian, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Persian, Polish, Portuguese, Russian, Spanish, Slovak, Swedish.
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* Seamless email integration.
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* Supports modern Microsoft Exchange authentication.
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* Web installer & updater.
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* Starred conversations.
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* Forwarding conversations.
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* Merging conversations.
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* Moving conversations between mailboxes.
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* Phone conversations.
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* Sending new conversations to multiple recipients at once.
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* Collision detection – notice is shown when two agents open the same conversation.
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* Push notifications.
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* Following a conversation.
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* Auto reply.
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* Internal notes.
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* Automatic refreshing of the conversations list without the need to reload the page.
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* Pasting screenshots from the clipboard into the reply area.
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* Configuring notifications on a per user basis.
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* Open tracking.
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* Editing threads.
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* Search.
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* And more…
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Need anything else? Suggest features [here](https://freescout.net/request-feature/).
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## Mobile Apps
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Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.
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<a href="https://freescout.net/android-app/" target="_blank" rel="nofollow"><img alt="Android App" src="https://freescout-helpdesk.github.io/img/apps/android.png" width="200px" /></a> <a href="https://freescout.net/ios-app/" target="_blank" rel="nofollow"><img alt="iOS App" src="https://freescout-helpdesk.github.io/img/apps/ios.png?v=1" width="200px" /></a>
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## Requirements
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FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.
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* Nginx / Apache / IIS
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* PHP 7.1 - 8.2
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* MySQL 5.0+ / MariaDB 5.0+ / PostgreSQL
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There is no minimum system requirements (CPU / RAM) – FreeScout will run on any system.
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## Installation
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[Installation Guide](https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide)
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Images & one-click installs:
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* [Docker Image](http://freescout.net/docker/)
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* [Softaculous](http://www.softaculous.com/apps/customersupport/FreeScout) (cPanel, Plesk, ISPmanager, H-Sphere, DirectAdmin, InterWorx)
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* [Fantastico](http://ff3.netenberg.com/visitors/scripts/freescout/view) (cPanel, DirectAdmin, ISP Manager, ISP Config)
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* [Cloudron](https://cloudron.io/store/net.freescout.cloudronapp.html)
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* [Ubuntu](https://github.com/freescout-helpdesk/freescout/wiki/Installation-Guide#interactive-installation-bash-script-ubuntu) (bash script)
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## Cloud Hosted
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[Cloud Hosted FreeScout](https://freescout.net/cloud-hosted/)
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## Modules
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* [Official Modules](https://freescout.net/modules/)
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* [Community Modules](https://freescout.net/community-modules/)
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## Tools & Integrations
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* [API](https://api-docs.freescout.net/)
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* [Migrate to FreeScout](http://freescout.net/migrate/) (from any help desk)
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* [Zapier](https://freescout.net/zapier/)
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* [Make](https://freescout.net/make-integration/) (Integromat)
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## News & Updates
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Don't miss news, updates and new modules!
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[Email Newsletter](https://freescout.net/subscribe/) | [Facebook](https://freescout.net/facebook/) | [Twitter](https://freescout.net/twitter/) | [YouTube](https://freescout.net/youtube/) | [Telegram](https://freescout.net/telegram/) | [RSS](https://freescout.net/feed/)
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## Contributing
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* [Support the project by leaving a feedback](https://github.com/freescout-helpdesk/freescout/issues/288)
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* [Development Guide](https://github.com/freescout-helpdesk/freescout/wiki/Development-Guide)
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* [Todo list](https://github.com/freescout-helpdesk/freescout/labels/help%20wanted)
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* [Translate](https://github.com/freescout-helpdesk/freescout/wiki/Translate)
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## Screenshots
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Dashboard:
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Conversation:
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Mailbox connection settings page:
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Notifications:
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Push notification:
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Web installer:
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Login page:
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